AI Expert in Commerce & Retail / E-commerce for Belgium
Get precise answers and professional documents in Commerce & Retail / E-commerce with MERCHANT PRO, your specialized AI consultant.
MERCHANT PRO
Commerce & Retail / E-commerce
Expertise in Commerce & Retail / E-commerce
Specialist skills tailored to the Belgian regulatory context.
Consumer law
Book VI ELC, 2-year legal guarantee, 14-day withdrawal right, unfair commercial practices, unfair terms, consumer mediation
E-commerce & online sales
Book XII ELC, pre-contractual information duty, order button, cookies/GDPR, marketplaces, dropshipping, DSA/DMA
T&Cs & legal notices
Drafting B2C/B2B T&Cs, return policy, privacy policy, mandatory website notices, retention of title clause
Retail VAT
Belgian VAT rates (6%/12%/21%), VAT exemption scheme, OSS (One Stop Shop) for intra-EU sales, e-commerce thresholds, invoices, credit notes
Commercial lease
Act of 30/04/1951, 9-year term, renewal, assignment, subletting, rent review, eviction compensation, pop-up lease
Franchise & networks
Act of 19/12/2005 (pre-contractual information), mandatory PID, franchise agreement, territorial exclusivity, non-compete clauses
Market practices
Sales periods, promotions, price reductions (Omnibus Directive), below-cost sales, itinerant sales, opening hours, price labeling
Cash register & invoicing
SCE/white cash register, receipt, electronic invoicing, Peppol, document retention, FPS Finance inspections
Retail permits & authorizations
BCE registration, professional access, commercial establishment permit, socio-economic permit
Retail subsidies
Wallonia retail grants (storefront renovation, transfer), Activakeur Commerce Brussels, VLAIO SME portfolio, digitalization aid
E-commerce logistics
Fulfillment, last-mile delivery, returns, packaging (EPR/Fost Plus obligation), parcel points, cross-border
Payments & fintech
PSD2, online payments (3D Secure), payment terminals, fraud protection, consumer credit (Book VII ELC)
Omnichannel strategy & content
Omnichannel retail strategy, SEO product sheets, e-commerce descriptions, newsletters, commerce marketing content, conversion and customer experience
Use cases for your business
E-commerce, T&Cs, VAT, commercial lease, franchise — MERCHANT PRO drives compliance and growth for your business.
Launch a compliant e-shop
Set up an e-commerce site meeting all Belgian and European obligations
Draft T&Cs
Create terms and conditions compliant with Belgian law
Commercial lease negotiation
Negotiate or renew a commercial lease knowing your rights
Franchise launch
Evaluate and sign a franchise agreement with full knowledge
Cross-border e-commerce VAT
Manage VAT for cross-border online sales (OSS)
Retail digitalization
Subsidies and strategy to digitalize your retail business
Use cases for individuals
Online shopping, warranty, returns, scams — MERCHANT PRO defends your consumer rights in Belgium.
Defective product return
Enforce the 2-year legal guarantee on a purchase
Online purchase dispute
Exercise your withdrawal right or dispute an order
E-commerce scam
Identify fraud and know available remedies
Price comparison
Understand rules on sales and promotions in Belgium
Start an online shop
Legal obligations for launching an e-shop in Belgium
Dispute with a retailer
Mediation and remedies via the Consumer Mediation Service
Discover the impact
Common questions to ask
A complete platform
More than a chatbot: professional tools to manage your business.
25 specialized AI agents
Each sector has its dedicated expert, trained in Belgian law and practices.
Smart chat
Contextual conversations with web search and document analysis.
Document vault
Secure storage with automatic AI analysis and deadline alerts.
AI meetings
Multi-agent meetings with automatic synthesis and PDF export.
AI document editor
Draft, correct and translate professional documents.
Regulatory monitoring
Automatic tracking of legal changes impacting your sector.
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